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What is Operational Resilience and why it is needed?
Operational resilience is an organisation’s capacity to protect and sustain its most important services during both normal operations and unexpected disruption. It brings together governance, cybersecurity, leadership, change capability, and agile delivery to ensure continuity when conditions shift.
Organisations face an environment where disruption is increasingly common. In recent years, operational disruptions have risen significantly, and the financial impact has grown sharply. Digital incidents now cost enterprises millions per event on average. Against this backdrop, resilience has become a strategic competence, supporting stable service delivery, regulatory expectations, and customer trust.
The problem organisations face today - and why Operational Resilience is the solution
Disruption is now a constant, driven by rising cyber threats, economic pressures, talent gaps and continual organisational change. Ransomware and wider cyber incidents continue to increase across sectors, adding new layers of operational risk.
Technology alone can’t secure continuity, as systems and processes will inevitably fail at times. What sustains stability is the readiness of people, supported by strong governance and adaptable ways of working.
Operational resilience brings these elements together, enabling organisations to maintain critical services even when disruption strikes.
The Four Pillars of Operational Resilience
APMG’s operational resilience certification provides a unified pathway that integrates cyber governance, leadership, change capability, and agile delivery. It brings together four essential pillars:
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Agile Response - AgilePM®
Enables rapid, iterative delivery so teams can respond quickly to changing conditions and maintain stability of critical services. -
Digital Fortitude - NIST Cybersecurity Framework
Provides a structured, NIST-aligned approach to identify, protect and recover from cyber threats while embedding governance and risk management. -
Adaptive Leadership - STAR® Manager
Builds human-centred leadership capability, strengthening psychological safety and helping leaders guide teams confidently during uncertainty. -
Change Adaptability - Change Management™
Supports effective adoption of new technologies and processes by managing the people side of change with clear, structured methods.
Who is Operational Resilience for and how do they benefit?
APMG, your operational resilience architect
We help organisations build the strength to thrive through disruption. From senior leaders to project teams, change specialists, and people and culture professionals, we equip your people to respond, adapt, and perform when it matters most.
What you gain:
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The ability to anticipate, absorb, and recover from disruption
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Stronger alignment between strategy, risk, and delivery
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Faster recovery and more reliable continuity
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A workforce ready to act under pressure
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A culture that values learning, security, and improvement