The Service Automation Framework (SAF)
Embrace the future of service delivery
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What You Will Learn
1. Distinguish between Automated Deployment, Service Delivery Automation and Serendipity Management.
2. Discuss how Service Automation enables users to adopt self-service technology.
3. Understand how Serendipity Management impacts the user experience.
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Physical book
£37.00
Service Automation Framework for the Design and Delivery of Automated Services: Handbook
Service Automation Framework for the Design and Delivery of Automated Services By Jan-Willem Middelburg- The Service Automation Framework provides indispensable insights into the theory and methods of Service Automation.
- ISBN: 9789401800624
- Publisher: Van Haren Publishing
- Language: English
- Total pages: 184
- Type: Hardback
FAQs
What is the aim of the Service Automation Framework?
The framework addresses service automation not as a technology issue, but as a management and business process issue, showing businesses how to meet the challenges of increasing automation.