The Service Automation Framework (SAF)
Embrace the future of service delivery
Get your skills recognised
What You Will Learn
1. Distinguish between Automated Deployment, Service Delivery Automation and Serendipity Management.
2. Discuss how Service Automation enables users to adopt self-service technology.
3. Understand how Serendipity Management impacts the user experience.
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Physical book
£37.00
Service Automation Framework for the Design and Delivery of Automated Services: Handbook
Service Automation Framework for the Design and Delivery of Automated Services By Jan-Willem Middelburg- The Service Automation Framework provides indispensable insights into the theory and methods of Service Automation.
- ISBN: 9789401800624
- Publisher: Van Haren Publishing
- Language: English
- Total pages: 184
- Type: Hardback
FAQs
What is the aim of the Service Automation Framework?
The framework addresses service automation not as a technology issue, but as a management and business process issue, showing businesses how to meet the challenges of increasing automation.