Returning items

How do I receive my refund?

Should you be entitled to a refund, we will refund the payment received from you for the product returned via your original payment method. However, we may make deductions from the price, as described in our Conditions of Sale.

APMG vouchers and gift cards are not refundable.

I wish to Cancel my order, how do I do this?

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you (or someone else you have indicated to receive your order) receive the product purchased.

You must inform us of your decision to cancel your order by contacting us.

Your right to change your mind does not apply in respect of:

  • goods no longer in their original condition (such as goods out of the sealed package in which they were delivered);
  • exams or assessments booked by you where the exam/assessment date is less than 14 days away;
  • digital products after we have made this available to you to download or stream;
  • services, once these have been completed or if you accepted when you placed your order that we could start to deliver it and that you could not cancel it once delivery had started, even if the cancellation period is still running;
  • any products which become mixed inseparably with other items after their delivery.

Unless one of the exceptions listed above apply, you must send back the product you wish to return to our return address at your own cost and risk unless the goods were supplied faulty or damaged.