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You will be given all available delivery options for the product you have chosen at the time of ordering. The cost of delivery will be displayed to you at the time of purchase.

Depending on the product you order or the delivery option or address you choose, delivery costs may also be charged (see “Delivery” and our Conditions of Sale for further detail). Such additional charges will be clearly shown during the checkout process automatically and included in the 'Total Cost'.

Where applicable, we will post, or arrange a courier on your behalf, for the products ordered by you to the person and address you give us at the time you make your order. For goods delivered outside of the UK, you or the receiver of the parcel (as applicable) are responsible for all customs formalities for the import of the products, including customs clearance and payment of customs duties and local taxes where required. We advise you to check any customs formalities and the import charges applicable in the country of destination before ordering products to be delivered there.

Some of our eBooks including BiSL, Change Management and OBASHI are protected with EditionGuard, a Digital Rights Management system which only allows books to be opened via Adobe Digital Editions. 

In order to view these books please follow these steps:

1. Get your Adobe ID

Get your free Adobe ID. If you already have one, you can use your existing Adobe ID instead of registering for a new one. 

2. Install Adobe Digital Editions

free Adobe Digital Editions from the Apple App Store for Mac users or Google Play for Windows users here: https://www.adobe.com/uk/solutions/ebook/digital-editions/download.html

Detailed instructions on how to download Adobe Digital Editions are here:

For windows users: https://helpx.adobe.com/digital-editions/kb/install-digital-editions-windows-7.html

For OSX users: https://helpx.adobe.com/digital-editions/kb/install-digital-editions-mac-os.html

Accept the licence agreement, then check the components you want to install. Be sure to select the option "Associate .acsm and the epub file types.

Please note if you are downloading the book on a work computer you may need your administrator to enable the software to download on your computer.

3. Authorise Adobe Digital Editions

After you have created your Adobe ID and installed the reader, you will need to authorize Adobe Digital Editions.

The first time ADE opens, a Computer Authorization dialogue box may open automatically. If not, click on the Help menu. Then click on "Authorize Computer...". The Computer Authorization dialog box will now open.

Once you have completed the Adobe ID registration process, return to the "Computer Authorization" dialogue box in ADE. Follow the instructions below to authorize your computer:

● In the field labeled “eBook Vendor”, be sure that “Adobe ID” is already selected.

● Enter your Adobe ID and Password in the next two boxes (from Step 11 above).

● Click Authorize. Your computer is now authorized with your Adobe ID. (You will not have to authorize this computer again to view eBooks in ADE.)

4. Download your book

Locate your download link for the eBook in the email, then click on it. (You can also copy and paste the link into the address bar of your browser; then hit the Enter key.)

After clicking on the file link, ONE of the following should happen (depending on your default browser and system configuration):

● A window may open showing the eBook automatically being transferred into ADE.

● Otherwise, a window may open, offering you the option of opening the ***.acsm file in ADE.

If you see this window, select the Open option, then click “OK,” instead of saving the file. Then you should see a new window open, showing the eBook transferring to ADE. If neither of these things happens, locate the file named ***.acsm on your computer, then click on it. (You can usually find the file in your “Downloads” folder -- or in the Download bar or menu of your default browser.) You should see a new window open, showing the eBook transferring to ADE.

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you (or someone else you have indicated to receive your order) receive the product purchased.

You must inform us of your decision to cancel your order by contacting us using the form below.

Your right to change your mind does not apply in respect of:

• goods no longer in their original condition (such as goods out of the sealed package in which they were delivered);
• exams or assessments booked by you where the exam/assessment date is less than 14 days away;
• digital products after we have made this available to you to download or stream;
• services, once these have been completed or if you accepted when you placed your order that we could start to deliver it and that you could not cancel it once delivery had started, even if the cancellation period is still running;
• any products which become mixed inseparably with other items after their delivery.

Unless one of the exceptions listed above apply, you must send back the product you wish to return to our return address at your own cost and risk unless the goods were supplied faulty or damaged.