Since the late 1980’s, Jan van Bon has been deeply involved in the development and dissemination of knowledge in the field of Service Management. He organized many conferences, and produced hundreds of books and articles on service management topics, with an international team of thousands of authors and reviewers. He is the Chair of the SURVUZ Foundation, a non-profit organization that governs the USM Method.
PLEASE NOTE: We will be closed from Friday, the 20th, and will reopen on Thursday, the 2nd. All orders will be processed as soon as we return.
Thank you for your understanding!
