This book is the core text for the APMG Critical Communication Capability Framework certification
Study material

Critical Communication Capability® Framework

Paperback


This book is the core text for the APMG Critical Communication Capability Framework certification

Price
£50.00

Critical solutions such as cyber attacks and PR nightmares may not only damage your stock price, brand and reputation, they may even threaten your survival if not appropriately handled. They are happening more frequently for a growing number of organizations.

In our digital enterprise age, the business is IT and IT is the business. Organizations can no longer handle major IT incidents in isolated business and IT silos. Everyone needs to be on the same page, with a shared understanding of the situation. And that’s where the CCC® framework comes into play.

The CCC® Framework is a comprehensive body of practical knowledge that is designed to provide you with a shared frame of reference for handling crises more efficiently and effectively.

  • Tools to help you assess your organizations vulnerabilities
  • Detailed guidance for managing key stages of a critical incident
  • A framework to manage your crisis response

Crisis handling doesn’t have to be a crisis.

Critical solutions such as cyber attacks and PR nightmares may not only damage your stock price, brand and reputation, they may even threaten your survival if not appropriately handled. They are happening more frequently for a growing number of organizations.

In our digital enterprise age, the business is IT and IT is the business. Organizations can no longer handle major IT incidents in isolated business and IT silos. Everyone needs to be on the same page, with a shared understanding of the situation. And that’s where the CCC® framework comes into play.

The CCC® Framework is a comprehensive body of practical knowledge that is designed to provide you with a shared frame of reference for handling crises more efficiently and effectively.

Critical Communication Capability

Jim Desler and David Pultorak

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Jim Desler is a Communications specialist with years of corporate and government experience in managing technology and public policy issues.

David Pultorak is a Seattle-based service experience management consultant and with expertise in what teams need to do to succeed in today’s digital organizations.